Shipping & 
Payments

Where we deliver
We currently deliver to addresses in Great Britain only (England, Scotland and Wales). We do not deliver to Northern Ireland, the Isle of Man, the Channel Islands or outside the UK at the moment.

How we send your order
All orders are sent by Royal Mail Tracked 48. You’ll receive an email with a tracking number once your order has been dispatched, so you can follow it on its way.

Dispatch and delivery times
Orders are hand-prepared in Sussex and normally dispatched within 2 working days of payment. Royal Mail Tracked 48 aims to deliver within 2 to 3 working days of dispatch. This is a target rather than a guarantee, and delays can happen, especially at busy times of year such as the lead-up to Christmas. We do not dispatch on weekends or Bank Holidays.

Delivery charges
Delivery is £4.99 per order below £40, and free on orders of £40 or more. The delivery cost is shown at checkout before you pay.

Payment
Prices are in pounds sterling (GBP) and no VAT is charged. Payment is taken in full at checkout by card (via Stripe) or PayPal. We never see or store your full card details.

Packaging
We pack every order carefully to protect it in transit.

Delivery address
Please check your address carefully at checkout. If an order is sent to an incorrect address that you provided, we cannot be held responsible, but we’ll help where we can.

Delayed, lost or damaged parcels
If your order hasn’t arrived 10 working days after dispatch, please contact us at info@sloeandhurst.co.uk and we’ll investigate with Royal Mail. If your order arrives damaged, please email us as soon as you can, ideally within 3 days, with your order number and a photo of the item and packaging, and we’ll arrange a replacement or refund. If Royal Mail confirms that your parcel is lost, we’ll send a replacement or give you a full refund.